Franklin Auto Repair

Mon - Fri: 7:00 AM - 5:00 PM
5

Great service, they do diagnostic for free before charging for labor to do any work. Priced fair and competitive. Reliable. Good work. I recommend my friends to them and they’re happy with the results.

5

Can't say enough great things about the quality of their service and fair prices. They are honest and fair! Very reliable!

3

UPDATE: Jamie and my Dad talked and Jamie confirmed that my review is, unfortunately, correct. One of their senior mechanics worked on his car, and they just had a meeting about ethics. However Jamie offered to make it right, even offering to cover the cost of the repair at the other shop. 5stars for Jamie, 1 star for mechanic. EDIT TO RESPONSE: He has the quote (and all previous service receipts) and will be contacting you! Dude quoted my Dad thousands to “fix” his 4Runner but offered to buy it from him if he didn’t want to go through with the repairs. He went to a different shop and it was fixed for only a few hundred, mechanic at that shop said they were crazy for the quote. Sounds like the Crutchers guy was just trying to get a deal on a 4Runner. So maybe if you have a ‘vintage’ V8 … look somewhere else.

Hello LeeAnn, I think you may have the wrong shop. I went in to investigate this with my team yesterday. We cannot find any history of a V8 4Runner in our system any time recently, Im not sure what you are referring to as vintage but we also dont work on pre 2000 vehicles. Additionally we have a policy regarding how we handle cars customers dont want to fix to prevent this exact situation from happening. If you are sure you have the right place please contact me either via our website or email me at jamie at crutchersautorepair dot com with some identifying information and I will promptly investigate this further. Thank you for your post regardless, hopefully it reaches the right place, as this is sometimes the only way owners have the opportunity to intervene and correct situations.

- Crutcher's Auto Repair
3

Hello Kaleb, Im sorry to leave you with a 3 atar feeling, could you contact me via our website and let me know what happened? The only history I have for you was a very basic service from 2016, if we have let you down in some way since then I would love to make that right.

- Crutcher's Auto Repair
5

I have only used Crutcher’s a few times now. Both times I was in a pinch and both times they came through for me. I would highly recommend them for any all work. Fast, friendly, and professional!!

Thank you Greg for the great review! It means a lot to us to hear that we exceeded your expectations. We pride ourselves on providing fast, friendly, and professional service to all of our customers. We appreciate your recommendation and look forward to helping you in the future.

- Crutcher's Auto Repair
5

4

5

Didn't even charge me to look at my car after I hit a pothole and blew a tire. After having it replaced elsewhere I dropped it off for further inspection here. I can only imagine that speaks character to the quality of their work when a service is required.

5

Have taken my cars to Crutchers several times and I am always pleased with the quality of the work and the service. Quotes are always completed quickly and the repairs are done in the time frame they indicate. Will continue to use Crutchers for auto repairs in the future.

5

Honest, friendly and trustworthy business!