I just used Crutcher's for my Moms car as she is new to the area. I love these guys! When we picked up the car and paid the bill we just left. They (the owner himself) called me back and said due to their new system I had been overcharged and due money back! I'm so happy to find someone honest and dependable in this industry. They have fixed their system glitch and they have a new customer for life! Thanks for the great repair and the honesty!
Very knowledgeable group of people and does business the way it is supposed to be done, treated me and my Malibu as if I were their only customer, I would highly recommend them and look forward to years of car care with them.
Best place I've found in this area. They are honest and do good work. Friendly & helpful staff. They communicate clearly what is wrong with your vehicle and give clear instructions on what needs to be done, and they don't try to sell you on unnecessary repairs. Always a great experience working with them.
Best place I've found in the area, great staff!
I have been going to Crutcher's for MANY years and I am never disappointed in their service and professionalism. They never try to sell me something I don't need and they always help me discern what is urgent and what can wait. They have serviced around 8-10 different family cars and I am always confident that the repairs will last and that they will stand behind their work!
Great shop that has earned a 5-star reputation in Franklin. I moved all of my vehicles from Moody's to Crutcher's because I trust these folks. Their staff works closely with you and delivers superb customer service. I've been to them close to 5 times over the last 2 years and they are consistent and professional. First time fix with a smile and their competitively priced...that's a first for us. :-) I wouldn't trust my BMW, Cadillac or Jeep to anyone else.
Outstanding customer service and quality work!! Special thanks to Ana ( sorry if misspelled ) for her tremendous communication. I will definitely recommend Crutchers to all my family and friends.
I really wish I could rate higher than 5 star. This team definitely has been a blessing for me. I live in Louisiana and have had work done twice there while visiting my son/daughter-in-law. Jamie and Paul are nothing but "first class" on helping out and taking care of the customers. I had a small problem when I got back home a month later and called them. They jumped right in and took care of getting my car fixed where I live at a time when I truly needed a helping hand. I will forever be grateful!!! I could never say enough good about these guys and this business. My son takes their vehicles there also. Thank you to all at Crutcher's!!!
Crutchers has serviced several of my vehicles for years. They are always professional and absolutely trustworthy.
I had my brake pads replaced and a few other repairs. First class all the way and they continue to follow-up to make sure I’m satisfied. I moved here a few months ago and was treated like I have been a loyal customer for years! 5 star