Franklin Auto Repair

Mon - Fri: 7:00 AM - 5:00 PM
5

Crutcher’s has become my first choice for auto repair in Franklin. They have the combination of factors that most people desire when searching for automotive repair. They do really good work, they don’t lead you into unnecessary repairs that are not really needed, their turnaround times are always reasonable, and their prices are very fair considering the high quality and consistency of their work.

Thank you for the great feedback and recognition, we strive to provide a good overall value and stand behind our services.

- Crutcher's Auto Repair
5

During the recent cold weather our car would not start and we called Crutchers. They gave us a timely appointment and referee us to a tow service that quickly arrived and took our car to them. Crutchers did a thorough assessment and our older car need extensive repairs. We chose not to fix the older car and when asked, Crutchers referred us to a local company to sell our car to that gave us a fair price. Crutchers went above and beyond and did not charge us anything for this process. We were extremely greatful! They are such an outstanding company and we will certainly use them again in the future. You will not be disappointed if you use this honest, hardworking, local company!

5

While I don’t like spending money on auto repairs especially a rebuilt engine, I feel a sense of ease and satisfaction with work that was done. The owner and staff were very helpful and accommodating to my needs. Great work and a fair price so I highly recommend Crutchers Auto Repair for complex engine solutions and quality work.

Thank you for the review and being great to deal with through an unusually hard to find engine situation. We are grateful for customers like you.

- Crutcher's Auto Repair
5

Great auto repair shop.

5

Fairly priced, knowledgeable, fast and honest They won’t push you to get something done. I took my highly modified Jeep to three other highly reputable places. Crutchers confirmed the problem with the first visit.

Thank you for the review, we're always glad to help.

- Crutcher's Auto Repair
4

5

They do all of my repairs and have for years! Locally owned and very trustworthy

5

very professional and polite front desk, great speedy service. thanks

1

Had an accident about 3:30 PM. They would not help because it was too close to closing time. And no I did not copy and paste this or make a mistake. I’m not in your database because I’m not from your area. I was traveling through, had an accident on 840. I called you on the recommendation of a friend in the area. I was told it was too close to closing and that your business could not help me. I ended up having to get my car towed an hour and a half to Nashville. It’s still there waiting for parts. This has cost me thousands of dollars and I don’t appreciate you implying I’m lying or mistaken.

I'm sorry but that's worse, you wrecked which is something we dont repair, got mad at us because we didnt stay open late to not repair it, and think we deserve a bad review for a service we dont offer. I fail to see anything fair about that. Again I'm sorry for your situation, but your accident and it costing you thousands somewhere else has nothing to do with the services we do provide. Good morning, I'm sorry to hear of your accident and hope you are ok. I would have reached out to you directly but you are not in our customer database. I'm not exactly sure how your review relates to us as we are not a tow company or a body shop. We are a mechanical repair and service center, not what you would be looking for after a crash. That said, if you did need something else we could provide, to damage the reputation of our business and the others you seemed to copy and paste this review on because we are struggling with the work loads we already have and limited staffing, because we didn't further delay our current customers would be a bit selfish and unfair. I hope this is simply a misunderstanding or misplaced identity but if we did somehow provide you some disservice please call in and leave your contact information so I can call you and help make it right myself.

- Crutcher's Auto Repair
5

Honest and friendly service technicians. The front desk lady is extremely sweet and welcoming. Highly recommend