There is simply not a better or more trustworthy place to take your regular vehicle in the Franklin area. My 2008 Nissan Frontier wouldn't start one morning and I had the vehicle towed to Crutcher's where it was diagnosed with a failed ECU. The part was NLA from Nissan, so I had to patiently wait to find the matching part number on eBay. The guys at Crutcher's were patient through the whole process as my truck was there at least three weeks just sitting out of the way. Once the part came in, they got it programmed and back running like nothing ever happened. Grateful to have a place locally that treats customers right and leaves me free of worry about getting sticker shock at the final bill. Update 5/24/2019: while on family vacation out of state, the AC went out on my wife's 2009 CRV and I had to take it to the local Honda dealership. When I got the repair estimate, I called Crutcher's to see if what I was being quoted was fair or not and Paul at Crutcher's graciously talked me through it over the phone. Thanks again, guys!